Shipping policy

At Ambrosilk we would rather over-explain shipping than have you wondering where a parcel is. Every order ships free within the United States, with no minimum spend, and everything below applies to every order we send.

Where we ship

This policy covers orders shipped within the United States. We do not currently ship internationally.

Delivery times

  • Order cutoff time: 2:00 PM PST. Anything placed after that is processed the following business day, which can add a day to the estimate below.
  • Handling time: 1–2 business days, Monday to Friday. Once your order is processed it is handed to one of our carriers.
  • Transit time: 6–8 business days, Monday to Friday.
  • Estimated delivery time: 7–10 business days in total.

These are estimates rather than guarantees. Carrier volume, weather and holiday periods all move them, and none of those are within our control.

Carriers

We work with established carriers to deliver throughout the United States, including USPS, UPS and FedEx. The carrier assigned to your order depends on its size and destination.

Shipping costs

  • Free shipping. Every order shipped within the United States qualifies, with no minimum order value.
  • Paid shipping. For any destination outside our free shipping zone, the cost is calculated and displayed at checkout before you confirm.

Delivery issues

If anything goes wrong — a delay, a package marked delivered that never arrived, damage in transit — contact us straight away at info@ambrosilk.com with your order number. We will open an investigation with the carrier and stay on it until your order is accounted for.

Tracking your order

As soon as your order ships you will receive a confirmation email containing your tracking number. You can follow the delivery at any time on our Order Tracking Page.

Changes to this policy

We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

Questions?

Our FAQs page covers most of them. For anything else, we are reachable below.

Contact Information

Store Address: 4528 Georgia St, San Diego, California 92116, United States

Store Email: info@ambrosilk.com

Store Phone: +18584078221

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)

We do our best to reply to your e-mail within 1–2 business days.