Refund policy
Last Updated: August 29, 2026
At A Common Day we want you to actually use what you buy. If a piece is not right for your home, the way back is short and clearly signposted.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing info@acommonday.com with your order number. After that window we cannot guarantee cancellation, as your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you can return it after delivery under the terms below.
30 Day Easy Returns
You have 30 days from the day your order arrives to start a return. To be eligible, items must be:
- Unused
- In their original condition
- Returned with their original packaging, tags and accessories
Our support team will walk you through it.
Restocking fee: $0. We do not charge one.
Return Policy Overview
- Return window: 30 days from the day your order arrives
- Condition: unused and in original condition, with all packaging, tags and accessories
- Easy returns: our support team guides you through the process
- Restocking fee: none
Return Costs
Defective, damaged or incorrect items — no cost to you. If the wrong item arrived, the carrier damaged it, or it is defective in any way, the return is free. Report it to info@acommonday.com with a photo within 30 days of delivery and the replacement or refund is arranged at no cost.
Change of mind — if you ordered the wrong thing, it does not fit your space, or you simply no longer want it, the return shipping cost is yours. Original shipping costs are not refundable.
How to Return an Item
- Contact us. Email info@acommonday.com with your order number and the reason for the return.
- Pack your item. Repack it securely in its original packaging, including all accessories, tags and documents.
- Send it back. Ship your return using the instructions in your return authorization email. You may use the carrier or method recommended there.
Refund Process
- Inspection: once your return arrives, we inspect the item against the criteria above.
- Refund timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method. How quickly it appears then depends on your bank or payment provider.
Exchanges
We accept exchanges. If you would like a different size, color or product, email info@acommonday.com and we will arrange it quickly.
Order Not Delivered
If your order has not arrived within the expected delivery window, email info@acommonday.com with your order number. We will open an investigation with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no cost to you.
Non Returnable Items
For hygiene and safety reasons, a small number of items cannot be returned. Any such product is clearly marked as non returnable on its product page.
Changes to This Policy
We may update this Return and Refund Policy at any time. Any change will appear on this page with a revised Last Updated date, so it is worth reviewing periodically. Continuing to use our website after a change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our customer service team.
Contact Information
Store Address: 4528 Georgia St, San Diego, California 92116, United States
Store Email: info@acommonday.com
Store Phone: +18584078221
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST). We do our best to reply to your e-mail within 1–2 business days.